FAQs

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Emergency Information

  • In the event of an emergency, please call 999 and follow the instructions of the emergency staff.  
  • If you fall ill, you can call the NHS helpline on 111, who will be able to direct you to the best place to get help whilst away from home.
  • If you have a situation with the apartment, please do contact us as soon as possible, either through the messaging platform where you booked, or by phone (contact details below).

Contact us Direct

Why is there no hot water?

If there is no hot water, it is possible that the tank has run out and needs boosting.  Please see the section on Heating and Hot Water.

Disposing of Rubbish

The communal waste bins are located in the car park, turn left as you enter the car park from the inside of the building and the bin store is just ahead towards the top of the car park.

Feedback

  • If you have any feedback you would like to pass onto us about your stay at Westfield Terrace, we would be delighted if you emailed willowhsuk@gmail.com
  • For any urgent queries during your stay, please call us: +44 7943 543760 / +44 7768 367675
  • Book your next stay direct for a loyalty discount at www.willowhomestays.com
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