Book you next stay direct for a loyalty discount at www.willowhomestays.com
Emergency Information
Contact Us Direct
Feedback
Is parking available?
There is one allocated parking space (space 58) in the underground car park, accessed from Eldon Street. Details on accessing the car park will be provided with your check-in messages.
Free parking is available, for additional vehicles from 8:30pm to 8am on Westfield Terrace.
Eldon Street (one street away) is the nearest off street car park. The most cost effective parking is at the Wilson Carlile Centre on Cavendish Street which is under £10 for 24 hours. For more information visit the Parking section of this guide.
How do I check-In?
You can collect your keys from the KeyNest station, which is a short 3-minute walk from the apartment, from 2:45pm on the date of arrival. Details of your key collection will be sent via message on the day of arrival.
See the Check-In/Check-Out section for more details.
How do I check-Out?
A message will be sent the day before your departure date, for more information before then, see the Check-In/Check-Out section for more details.
Are there two entrance to the building?
Our building has two entrances: the Westfield Terrace main entrance, where the mailbox is located and the Eldon Street entrance, which features a pull-in bay for delivery drivers.
To access the Eldon Street entrance from the apartment, head straight on when leaving apartment 418, past apartment 416. Go to the end of the corridor, take a left to the second set of lifts. You’ll find the Eldon Street entrance on the Lower Ground (LG) lift exit.
Your Key fob works at both entrances.
A full list of amenities/facilities (and location where applicable) can be found in the Facilities section of the guide, details for use of specific appliances can be found in the Equipment Instruction section.
Is Wi-Fi available?
Wi-Fi is available, please set the guide page for Wi-Fi access codes.
How big are the rooms? Space / Bed sizes etc.
The flat is extremely spacious with a large master bedroom, with Super King size bed , en-suite and plenty of room to walk around. The second bedroom s a smaller double room. The kitchen/lounge/diner is extremely large for a 2 bed in the city centre and has sleeping for 2 extra people on sofa bedsT
Does the property have an elevator and intercom?
Yes, the property has an intercom and four lifts.
Are toiletries provided?
Yes, we provide basic toiletries including shampoo, body wash and hand wash liquid.
Is there a coffee maker?
Yes, there is a coffee maker and we supply a small number of pods for this. Instant coffee, tea and sugar are also provided. Additional supplies can be obtained from the Tesco store on West Street.
Where is the fuse board?
The fuse board is in the cupboard opposite the main bathroom.
Are there kitchen supplies available?
Yes, the kitchen is fully equipped with pots, pans cutlery etc and also a Cafetière.
Where is the TV remote?
This is usually by the TV on the TV unit.
Where is the sofa bed bedding?
Sofa Bed bedding is store in the storage compartment, within the grey sofa bed. Additional pillows can be found in the kitchen cupboard to the left of the freezer, which is by the kitchen door. See the Facilities section of the guide, which also details the bed arrangements.
Where do I dispose of rubbish
Small amounts of rubbish can be left in the kitchen bin and there are bins in each bathroom. Bin bags are provided for all bins.
There is a bin chute on the 4th Floor should you need to remove rubbish, for the apartment, during your stay. This is located behind the door, opposite apartment 416, which can be found straight ahead as you exit the apartment.
Please do not put in large bulky items and break down cardboard when putting this down the cute. Items that block the chute require a require building management to call in an engineer.
Can I order food deliveries
For food deliveries it is best to use the entrance at 1 Eldon Street, Sheffield S1 4GB.
Are pets allowed?
Unfortunately, pets are not allowed in this property.
Can I host parties or events?
No, parties or events are not allowed. This is to ensure a quiet and comfortable environment for all guests and neighbours.
Only the registered number of guests can stay in the apartment.
What is the policy on extra guests?
The price for your booking will be based on the number of guests specified at the time of booking. A standard rate applies for up to 3 guest, with an additional charge of £10 per night per guest for over 3 people staying.
The Wi-Fi isn’t working
The Wi-Fi router is on the table by the patio door in the lounge, First, try restarting the report by unplugging it for 10 seconds and then plugging it back in. If the issue persists, please contact us.
Visit the specific guide page for Wi-Fi access codes.
The heating isn’t working
Visit the Heating & Hot Water section in this guide for specific information. If the issue persists, please contact us.
Why is there no hot water?
The hot water is timed to heat each morning and evening. If there is no hot water, it is possible that the tank has run out and needs boosting. Please see the section on Heating and Hot Water for more information on boosting the hot water.
The intercom isn’t working
The intercom is located in the hallway by the front door. There are two entrances for the building lifting the handset should automatically display the camera for the entrance your visitor is at. Press the O button to switch between each entrance.
The TV isn’t working
Ensure you have switched not the Sky unit as well as the TV and that the remote is working. New batteries can be found in the bottom drawer of the kitchen (to the right of the hob). See the TV details in the Equipment section.
If the issue persists, please contact us.
A built in appliance isn’t coming on.
For the hob, please ensure the main switch on the wall to the right of the hob is switched on.
For other equipment such as Washer, Fridge, Freezer oven etc. please check the switch for the appliances is on. The main appliances switch panel is on the kitchen wall, alive the worktop, to the right of oven.
If the appliances switch is on, ensure for the washer and dishwasher, you have selected the right programs and the door to the appliances is closed to enable the program to commence.
If the issue persists, please contact us.
Book you next stay direct for a loyalty discount at www.willowhomestays.com