Book you next stay direct for a loyalty discount at www.willowhomestays.com
Check-In is available from 3pm to 9:30pm, when our standard key collection closes.
Keys for the property are stored at our KeyNest location at Chatime Bubbletea, a short 5 minute walk away on Division Street. Please note that the KeyNest location will close promptly at 9:30pm each evening, if you are planning to arrive after this time, do contact us (at least 24 hours before your check-in day) to arrange a late check-in*. See Google Map Chatime Sheffield for location and opening times.
If you arrange a late check-in , the key collection facility is a 6 minute drive from the apartment, so you will need transport (or a taxi) if you wish to use the 24 hour key collection facility.
A code for your key collection will be provided on the day of check-in.
The keys you collect will have a key for the apartment and a black fob, which will enable you to access the building entrance. Simply place the black fob against the fob reader, which is under the flap below the entrance door panel. Once inside the lobby, to the right of the internal doors is a RED key fob reader. Place your Black fob against the red reader to open the internal doors and continue to the lifts. Apartment 418 is on the 4th Floor.
Your fob also allows you to enter the garden and outdoor sitting area accessible on the ground floor of the building.
* Early/Late Check-In is subject to availability and will incur a small charge.
There are 2 entrances you can use. The main entrance is at 2 Westfield Terrace, with a second entrance a 1 Eldon Street. Please note for food and other deliveries, the 1 Eldon Street entrance is better for the intercom.
Check-Out is at 11am. When leaving you MUST lock the balcony and main apartment doors, then deposit the keys into the mailbox for Apartment 418 as as you leave the building. The mailbox for 418, which is clearly labeled, is on the ground floor by the Westfield Terrace building entrance/exit.
Replacement keys will be charged for if they are not posted into the correct mailbox.
Please ensure you have all your belongings BEFORE the key goes in the mailbox as you will not be able to re-enter, once you have exited the main entrance.
Check-Out Procedure
Unless you have arranged a late check-out, you must depart by 11am on the day of your departure, leaving the apartment as you found it and takin away any equipment or belongings you have brought with you.
Book you next stay direct for a loyalty discount at www.willowhomestays.com